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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Healy

August 27, 2024

5  out of  5
rating by Robert Healy
"I never write reviews BUT this is a rare occasion. After researching auto insurance and receiving quotes from 4 other brand name companies all coming in at 80-100 dollars/month, I received a call from April with State Farm in Gilbert, AZ. Much to my amazement I was quoted 49/month and that included Renters insurance. With today's cost of living going through the roof, it was a huge surprise and I am blown away. I hope everyone who reads this calls April or her husband Peyton for a quote. I know I'll be telling everyone I know to call them before they renew. Thanks and have a blessed day 😊"
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Adam Nettles

August 20, 2024

5  out of  5
rating by Adam Nettles
"April was great, very easy to talk to and made the process of switching insurance very simple. She saved me $1000 a year on insurance!"
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Lauren Hall

July 15, 2024

5  out of  5
rating by Lauren Hall
"April was so kind and extremely helpful. They gave me a rate for a third of what my old insurance company gave. Same coverage lower deductible and a third of the premium! Not only that but they are local which makes it even easier to get a hold of a real human."
We responded:
"We appreciate you, Lauren! So happy to have saved you money along with getting you better coverage in place! We are close by if you ever need to reach us. Thanks again for choosing our office for your insurance needs! "
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Amanda Lee

June 24, 2024

1  out of  5
rating by Amanda Lee
"Stay FAR FAR away from this StateFarm office. They don’t care about their customers or their policies resulting in lack of communication and expensive mistakes for the customer by the office staff. Have been a loyal customer for over 8 years and not any longer whole family of more than 10 policies have been customers long term !!! They will be super nice and sweet to get your business but once you have any actual issues beware they will not help! Too lazy to call corporate and get questions answered for their customers because they don’t know the answers instead they will hang up on you or not call back…"
We responded:
"There are legit 1* reviews where an owner should own up to a mistake or bad service, apologize and fix the issue. And then there are head-scratchers. These are the ones that an individual maliciously posts defaming lies and slander. This review is the latter, and it is shameful and should be completely removed immediately. You submitted a formal complaint in January with the same issues mentioned. I have call logs and emails that contradict these assertions. On 12/7/23 you called concerned about the way a car was rated and if we replaced a car incorrectly. Our customer service rep. went to our online underwriting guidelines and read it out loud to you which stated it was rated correctly. You did not like the answer and thought it was wrong and wanted our rep. to call underwriting. The very next outbound phone call from that rep. was to our underwriting as requested as demonstrated by the call logs. The underwriter referred the rep. to our online guidelines and validated that everything is rated correctly. My rep. then called you back immediately after that call. You did not like the answer and said you wanted to switch agents, but you did not disclose which one, and wanted a call back from me. We never hung up on you because call logs show you hung up first on both calls. On 12/8/23 I called you back as requested and left a voicemail over a minute long. You never called back. So I wrote a very nice and detailed email to you on 12/10/23 that addressed the car rating and the question on the handling of a replaced car. I referenced our rate manual and explained it in full. I also gave detailed timelines on your concerns about replacing a car and how we did it correctly. You never responded to the email nor called back nor changed agents. It’s been seven months since we addressed your concern, and we appreciate you still trusting our agency for your insurance needs. We work hard to deliver remarkable customer service and since this is just a lie, please remove it. You told everyone to ‘stay FAR FAR away’, but you are still with us seven months later. If you would like to continue with our agency, please contact us so we can move forward after this review is deleted. "
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Aj Ruiz

June 21, 2024

5  out of  5
rating by Aj Ruiz
"I was treated with respect and kindness from the beginning to the end of my call and when I wasn’t too sure of what I needed in my insurance policy without breaking my budget, the Parker’s made it happen and got me what I needed at a great price"
We responded:
"Hey Aj! We appreciate it! So glad we could help through the process! I know it can get a little overwhelming, so we try to simplify it by making sure you understand what you're paying for and that the coverages meet your needs. Thanks for trusting us with your place here! "
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Carlos Jovel

June 12, 2024

5  out of  5
rating by Carlos Jovel
"April gave me a great quote and helped me understand my agreement. I was looking for a worry free and honest agent that wouldn’t hide fees just to make a sale. I’m very happy with my coverage and price. Ask for April. She’ll take care of you."
We responded:
"Thanks Carlos! Happy you stopped in. Glad to get you set up with State Farm and saving money. We appreciate you making us your choice for insurance and look forward to serving you and your family!"
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Richard Tomlinson

May 22, 2024

5  out of  5
rating by Richard Tomlinson
"In all honesty, I was surprised at how quickly, easily, and professionally this whole matter of finding, and changing auto insurance turned out. I commend Kaleb Henry for handling this for me. From start to finish it was well under an hour! I had received another quote which was a low ball, and would have given me less coverage than I needed. I’m glad Kaleb handled the situation so well."
We responded:
"Thanks for the kind words Richard! We appreciate you letting us take care of your insurance needs. Kaleb is great and really cares about our customers. We're happy to have him a part of the team."
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Caleb Smith

May 16, 2024

5  out of  5
rating by Caleb Smith
"Quick and to the point, great customer service and communication"
We responded:
"Thank you, Caleb! We're glad you're happy and that we were able to get your policy set up well & efficiently! "
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Mercedee Lutu

April 22, 2024

5  out of  5
rating by Mercedee Lutu
"Husband and wife duo who assisted me Peter and April - They did great in explaining what the coverage worked for me"
We responded:
"Thanks Mercedee! It's great having you insured with us now! Our pleasure to assist you anytime. "
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Chuck Holden

April 17, 2024

5  out of  5
rating by Chuck Holden
"I got proposals from 5 different companies but, once I talked to April I knew this was the right one for me. April was the only one that took my needs into consideration and explained everything in a language I could understand. I would highly recommend talking to her if you need insurance."
We responded:
"Thanks, Chuck, for the wonderful complement to April and for sharing your shopping experience! Providing personalized service and ensuring that you fully understand your insurance are top priorities for us. Glad to be taking care of you both now!"
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Sammy Mac

April 15, 2024

5  out of  5
rating by Sammy Mac
"Absolutely a 5 star rating for April Parker of State Farm Insurance! I found myself insurance shopping after I received my renewal rates from my current insurance company of over 10 years. A friend referred me to April & she was one of 5 different companies I got quotes from. April not only followed up in a timely manner over the next few weeks, she wasn’t pushy and was available on the phone, email or in person if I had any questions. Her professionalism was noted and appreciated as I researched all the numbers and compared coverage. April and her husband own the agency and are in my area which is another nice feature, the personalized touch of customer service is huge in my book. April reviewed the coverage in detail with me and what to expect should an emergency arise so there are no surprises, greatly appreciated. We were pleased to have gotten better coverage at a lower rate with April Parker /State Farm and would recommend her to review your current policy. Thank you April and we look forward to a long term relationship."
We responded:
"Thank you so much for the 5 star review! We are glad you gave State Farm and our office a chance to earn your business. April has been doing this for over 10 years and loves helping people with their insurance. Let us know if you need anything! We'll reach out periodically to make sure your coverage is still good :)"
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Silvia Andrade

April 5, 2024

5  out of  5
rating by Silvia Andrade
"After being a loyal customer with a different agency for over 20 years, it was time to go a different route due to the rate increases that I could no longer afford. I reached out to Kaleb today and he was able to take care of me promptly and efficiently. He was able to answer all my questions, (and I had plenty of them). I look forward to many years of excellent service. Thank you Kaleb!"
We responded:
"Hi Silvia! Thank you for the review and for trusting our agency with your insurance. Kaleb is really good at what he does and we love having him a part of our team. We look forward to many years of service as well. Thanks!"
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Steve Porter

March 29, 2024

5  out of  5
rating by Steve Porter
"Just changed insurance agencies and went with Peyton Parker agency with State Farm. Worked with April and had a great experience with dealing with her. Very responsive and working to get to our insurance needs!!"
We responded:
"Thank you for being here & for taking the time to share your experience with April, Steve! Happy to find out we are helping people in the best ways. Welcome to State Farm! "
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Phil Osmialowski

March 28, 2024

5  out of  5
rating by Phil Osmialowski
"Very professional, courteous, personable and efficient. Would recommend to friends and family."
We responded:
"Hey Phil, thanks so much for the kind words! We appreciate you being here and trusting us as your local office to serve you both! "
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David Sebring

March 28, 2024

5  out of  5
rating by David Sebring
"April and Peyton were great to work with. Understood what I was looking for, gave great guidance and made the process so easy. Excellent experience!"
We responded:
"Hi David, Thanks so much for taking the time to leave this review! It's great to have you here! We look forward to providing you with the continued great service you deserve. "
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Isabel Woodworth

March 1, 2024

5  out of  5
rating by Isabel Woodworth
"I was with Geico for a few years and I just felt like I was paying too much for my policy. I did a quote online and April contacted me the same day. We spoke and my quote was $260 instead of $420. She kept in contact with me to set the policy up and also let me know some discounts I could also get through them. April was very sweet, very helpful and gave amazing information. I will definitely refer anyone I know to StateFarm from now on."
We responded:
"Hi Isabel, That means so much! We work hard to be prompt and have great communication with everyone. I am so glad we are able to save you money every month too. Thanks for being here!"
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Ross McCulloch

February 27, 2024

5  out of  5
rating by Ross McCulloch
"April made it easy on me to aquire coverage for both of our vehicles. This policy far exceeded out previous coverage by a long shot! Friendly and efficient folks at the Payton Parker State Farm agency. Thank you kindly!"
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Renae Wilson

February 5, 2024

5  out of  5
rating by Renae Wilson
"Called to get auto insurance quote. April was very helpful. She answered all my questions and saved me a lot and provided more coverage than my current insurance. With a great price! I highly recommend them."
We responded:
"Hey Renae! We appreciate the shout out for April and glad you are here! Thank you for making our State Farm office your choice for insurance!"
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Jeffrey Croy

January 22, 2024

5  out of  5
rating by Jeffrey Croy
"-Easy to work with -Quick quote -Very Knowledgeable -State Farm Coverage Great experience!"
We responded:
"Hey Jeffrey, we're happy you've made us your choice for insurance! A big Thank You for the wonderful compliments! "
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Erin Phillips

January 17, 2024

5  out of  5
rating by Erin Phillips
"I recently moved to AZ and wanted to keep my insurance with the same company. I wasn’t sure what to do but when I spoke with April she was so helpful and explained the whole process in a way I could fully understand and everything was taken care of in a short amount of time. I highly recommend anyone to go to their office!! They will take care of you and you will have no worries 😊"
We responded:
"Thank you so much Erin! Glad you're here! We're grateful you've chosen us as your new insurance office! "
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Edward Smith

January 10, 2024

5  out of  5
rating by Edward Smith
"These are some pretty amazing people. Everything was very easy, and the price was just what I was looking for."
We responded:
"Hey Edward, thank you so much for being our customer! We appreciate the wonderful compliment. I'm glad the policy fit your budget too! "
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Vicky Kasel

December 29, 2023

4  out of  5
rating by Vicky Kasel
"Peyton was extremely helpful with my problem. She was caring and very knowledgeable."
We responded:
"Hi Vicky, It is our pleasure to provide you with the best service. We are glad to be your State Farm agency! Thank you!"
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PAULOS NYIRENDA

December 28, 2023

5  out of  5
rating by PAULOS NYIRENDA
"Thanks Holley for the follow up I had lost track of. With reindeer and prompt request form to have signed sent to my email, I was able to sign the form and you processed it within minutes of my submission saving me and my family 15% on auto premium!! Thank you for your professionalism and demonstrated empathy."
We responded:
"Thank you for taking time to leave this review about Holley, Paulos! We truly care about our customers and want to make sure they are happy in every aspect. Glad we have the opportunity to serve you here!"
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david watts

December 28, 2023

5  out of  5
rating by david watts
"April was a pleasure to speak and work with. Having dealt with companies gaining quotes all morning she was by far the easiest to talk to and work with. We were able to talk through the process and the needs and get a price and plan that worked for me. Great work and thank you!"
We responded:
"Thank you for leaving us such a nice review today, David! Our team works hard to provide a great insurance experience here in Gilbert and we're so glad to hear that you are happy! "
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Terry Harris

December 15, 2023

5  out of  5
rating by Terry Harris
"State Farm Insurance (Payton Parker, Onwer). Their commitment to personalized service stands out—agents like Kaleb Henry at Payton Parker have been incredibly helpful, guiding me through various policies and saving me money in the process. The ease of communication and their thoroughness in addressing my concerns have made the experience top-notch. I highly recommend State Farm for anyone seeking reliable insurance coverage and excellent customer service. My personal agent Kaleb Henry was very beneficial throughout the process of quoting all of my insurance needs which included Auto, Homeowners, and my Recreational vehicle!! He was very informative and a pleasure to work with he answered all my questions and concerns! Thanks for saving me some $$!! Looking forward to a great relationship with Payton Parker (State Farm Insurance). If you are looking to replace your current insurance needs call them."
We responded:
"We greatly appreciate this review, Terry! We are so fortunate to have hard working team members, like Kaleb, who go above and beyond for our customers! Thank you for placing your trust in us and choosing our agency to take care of your insurance needs. "